FAQs

All MinneSoda diet products are made with Sucralose and some of them, with Sucralose and Acesulfame Potassium. The only product that is made differently is MinneSoda Diet Cola: It is made with Aspartame (contains Phenylalanine) and AceK.

Yes.

All BIBs are 2.5gal except Cola, which is a 5gal BIB.

5gal (Cola) BIBs: 50 boxes

2.5gal (all other flavors): 80 boxes

Packaged Ace Ice is sold in over 700 retail sites throughout the seven-county metro area. Refer to our Ace Ice Store Locator for stores in your area. We also sell Ace Ice at our south Minneapolis facility at 2900 Fifth Ave. S.

Refer to our Cocktail Ice Store Locator. Plus, we sell them at our 2900 Fifth Ave. S. facility.

We sell dry ice blocks and pellets at our 2900 Fifth Ave. S. location in Minneapolis.

Refer to our Dry Ice Usage Chart for all the details of how to handle dry ice and how much to purchase.

As a general rule, dry ice sublimates at a rate of 5-10 lbs. every 24 hours.

Refer to our Dry Ice Usage Chart for all the details of how to handle dry ice safely.

5lb bags/cubed: 384
NOTE: 5lb bags are in sleeves of 8; order in multiples of 8.
18lb bags/cubed: 96
30lb bags/cubed: 66
35lb bags/crushed: 42

For customers on a scheduled routed ice delivery, we invoice a Routed Ice Delivery Charge for these deliveries.

If you are calling for an immediate ice delivery outside of a scheduled routed delivery, you will be invoiced for a Non-Route Ice Delivery Charge.

Special delivery fees may be invoiced for non-standard business and are determined on a case-by-case basis. The fee would be calculated based on such factors as distance, delivery time and the complexity of the situation.

Note: Delivery charges for ice differ from other products we deliver, such as soda syrups, beverage mixes, chemicals and CO2. For all current delivery charges, please contact our office at 612.824.0745.

Yes. The parameters are based on what is ordered, how much and location. Please call us directly for assistance.

Besides CO2 in bulk form, we sell and deliver, in cylinders: CO2, Alley Gas, Nitrogen, Helium, Argon, Oxygen and Acetylene.

Click here for a useful guide sheet to use now and for future use.

Your bulk CO2 gauges should be checked daily. Normal gauge readings are:

Product level gauge: Bubble float should always be above ¼ tank or more.

Tank supply pressure gauge: Normal = 90-125psi.

Tank pressure gauge: Normal = 110-290psi.

If one or more of your gauges are not reading in the Normal range, you are more than likely empty, which means you need to switch to your back-up tank and call us for a fill.

You could have a bad pump that needs to be replaced. If it persists, contact us to schedule service.

Move blue lever towards the back-up tank.

1. Move blue lever towards the back-up tank.
2. Turn on yellow reserve tank.
3. Remember: left- loose/right-tight.

At the bar, run soda water from the gun until you get fizzy water.

Call us to arrange for a bulk tank fill.

For clarification, watch our video, “How to switch to a back-up cylinder CO2 tank”

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First, the answer depends on whether or not you’re not getting carbonation with just one flavor or with multiple flavors.

Click here for a useful guide sheet to use now and for future use.

Sometimes frosting on the tank can be normal. However, if the frost persists, the system should be leak checked.

Watch our video, “How to disconnect a CO2 line from the BIB pump.”

Most likely, this indicates a faulty pump that needs to be replaced, so call us for service.

Until service arrives, we encourage you to disconnect the CO2 line so you’re not losing CO2 gas. This will stop the pump from expelling CO2, and the rest of your soda flavors of will remain in operation.

For more clarification, watch our video, “How to disconnect a CO2 line from the BIB pump.”

Most likely, your guns need brixing. Contact us to schedule service.

First, check to be certain you hooked up the full keg to the correct line. If that’s correct, then your beer line could be frozen. If this is the case, then contact us for service.

It could be a bad circulation pump or motor. If it persists, contact us to schedule service.

Beer temps should remain around 38°- 40°F at all times, depending on the brand of beer.

Glycol baths should remain around 26°F at all times.

First, check to ensure you have sufficient ventilation in your storage area. After you’re certain your ventilation is OK and the problem persists, contact us to schedule service.

With a blend box, if there’s something amiss with one gas, the box won’t work. Both the Nitrogen and CO2 tanks need to be both turned on and full; otherwise, the blend box will not allow the gases to pressurize. If you think one gas needs a fill, call us.

The Beer Institute – and industry standard – recommends every two weeks.

You could be using the wrong detergents. If your detergent is correct, then your chemicals may need to be re-calibrated.

There are several possible factors that could affect your ice maker. Click here for our troubleshooting guide for ice makers.

The black spots are either mold or bacteria build-up, which means your ice machine needs to be cleaned and a preventive maintenance procedure must be conducted.

We recommend you shut off the machine and order packaged ice until a cleaning is completed.

Enter on the 29th Street (north) side. You’ll see stairs just left of a loading dock. Buzz the entrance button and come in.

2900 Fifth Ave. S. This location is home to our ice manufacturing plant, MinneSoda manufacturing and distribution center.

Come to this facility if you want to purchase packaged ice, dry ice, cylinder gas, soda and beverage BIBs, specialty beverage mixes, and all bottled drinks.

2450 Minnehaha Ave. This location is home to our showroom, administrative offices, service personnel, parts and warehouse.

Come to this facility if you want to interact in our showroom. to purchase parts, ware washing chemicals and/or Fruit Fly Bar Pro Strips.

Also, come to this location if you need to speak with/have an appointment with the office manager, human resources manager, sales reps, service, parts manager and/or company co-owner, Steven Kelly.

Complete the Account Application. Send to info@shamrockgroup.net

Finance charge.

Complete the Debit Debit Authorization Form. Send to info@shamrockgroup.net.

No, not at this time.

We offer tier pricing, based on purchasing our products, equipment and services in certain bundles.

For all the information on tier pricing, click here

We accept VISA, MasterCard, Discover and American Express. Also, checks (Net 30 days). We also can set you up for ACH. Click here for the Direct Deposit Form.

Service vehicles are dispatched for a variety of situations that include new
equipment deliveries, installations, repair, troubleshooting, beer line cleaning, and a scheduled preventive maintenance visit.

If more than one truck is required for the job/project, you will incur a Truck Charge per vehicle.

Regarding Special Event deliveries, you will incur a Truck Charge for all product and equipment dropped off, then a second Truck Charge for everything we pick up after the event. If applicable, this means one Truck Charge per vehicle.

Regardless the project, job or delivery, take into account the time and day of the week when service vehicles are being dispatched and plan accordingly. We will never schedule you for after hours or a holiday unless you specifically request this.

1. Monday through Friday, between 8am and no later than 4:30pm, you’ll be invoiced for a Business Hours Truck Charge.
2. After-Hours Truck Charge is charged for any dispatch Monday through Friday, after 4:30pm until 7:59am, as well as all hours on Saturday and Sunday.
3. Holiday Truck Charge is charged for all 24 hours of the holidays of New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Thursday and Friday, and Christmas Day.

When we dispatch a service truck outside of the seven-county metro area, the Truck Charge is based on a per mile basis.

For current truck-charge rates, please contact our office at 612.824.0745.

Yes. Depending on the product we’re delivering, it varies. Ice deliveries have a
minimal charge. Beverage and chemical delivery charges are invoiced at the same rate. For bulk CO2, the delivery charge is the HazMat fee.

Regardless the product being delivered, for customers on a scheduled route, we invoice a Routed Delivery Charge.

If you are calling for an immediate product delivery outside of a scheduled route, you will be invoiced for a Non-Routed Delivery Charge. The one exception to this is if you call our office to schedule a delivery for the next day.

As this allows us time to include this delivery into a route for the next day, you’ll be charged a Routed Delivery Fee vs. the Non-Routed.

Special delivery fees may be invoiced for non-standard business situations and are determined on a case-by-case basis. The fee would be calculated based on such factors as distance, delivery time and the complexity of the situation.

For all current delivery charges, please contact our office at 612.824.0745.

Our dedicated service personnel are in the office Monday-Friday, 8am-4:30pm. We have a customer service rep answering our phones seven days a week, 7:30am-10:30pm. Service is available for emergency after-hours circumstances. Call 612.824.0745 to initiate the troubleshooting process. Or complete the Service Request Form.

Please contact us at 612.824.0745 to get more detail about our current labor rates, as they are subject to change.

Once you have the up-to-date rates, here’s a rundown of you can expect to pay:

If we need to return within 30 days to address the exact same issue as what we initially worked on, we will take responsibility of our work with no additional labor charge.

We have a one-year warranty on parts and labor for equipment that we install, which includes ware washing equipment, Kelly Koolers, beer systems and ice machines.

Equipment that is part of our beer systems carry their own warranties, which vary depending on the component.

Yes. Our 2024 Catalog contains a section specifically devoted to all our policies. Click here to download the PDF.